Meeting documents

The Community Office Support Manager presented the report which provided an update on the number if customers visiting the offices from April 2015 to the end of March 2016. She highlighted key statistics within the report and noted that looking to the future the service would be encouraging and supporting customers to access services digitally.

During a short discussion the Community office Support Manager and Assistant Director (Communities) responded to comments made including:

·         No specific monitoring had taken place to assess any impact from reduction in public transport services and if this was affecting footfall.

·         Cessation of the internal courier service from the end of July was part of the budget savings, and should have little impact regarding the community offices as only a relatively small number of people wished to make payments by cheque.

·         Age profiles of users of the service were only recorded as part of the annual customer survey.

·         Acknowledge more consideration could be given to promote the service to specific age groups, especially young people via social media.

·         A referral system was in place to forward people to other organisations such as Citizens Advice South Somerset.

Members thanked the team for their work, and were content to note the report.